Smart call distribution
Offer a call to the team, follow a queue or rotate between brokers. Give every enquiry a clear route.
Every call.
Closer to
a deal.
Bring your team’s SIM calls, recordings and follow-ups into Bitrix24. Keep every property conversation connected to the next step.
Early access · For real estate teams
New property enquiryWebsite callback
MKAssigned to Maya
Android SIM call
Saved to Bitrix24
Your leadsWebsite · CRM · API
Your Android phonesSIM calls · Recordings · Your team
Your Bitrix24Contacts · Deals · Activities
From property enquiry
to the next conversation.
Give each call a place in your sales process, from the first request to the follow-up in Bitrix24.
- 01
Route the enquiry
Website · CRM · API
Property enquiryWebsite callback - 02
Make the call
Connect an available broker
MKCalling… - 03
Keep the context
Know what happens next
- Call history
- Recording, when available
- Next action
A clearer picture
of your team’s calls.
Give your team the tools to handle enquiries and keep every conversation in context.
CRM automation
Trigger calls from Bitrix24 workflows. Add outcomes, comments and callback activities for the next step.
Recordings in CRM
Upload recordings from a supported Android recorder and keep the conversation alongside its CRM record.
Mobile contact sync
Bring Bitrix24 contacts to Android. Keep local call history and sync it when the connection returns.
Website callbacks
Turn a property-page enquiry into a call request with a branded callback widget and consent link.
Team access controls
Pair phones to your portal and users. Give employees and managers access appropriate to their role.
The right enquiry.
The right next call.
Different teams work differently. Choose how calls reach your brokers, then set working hours, priorities and fallback rules.
New viewing enquiryIllustrative example
MKMayaCall offered
JLJamesCall offered
ASAlexCall offered
One enquiry. An available broker.
All eligible brokers receive the offer. The first to accept takes the call, so the team can respond together.
Fictional people and enquiry. This example does not place a call.
More context.
Less chasing.
Know what happened
Incoming and outgoing call history, duration, responsible broker, comments and outcomes. Filter activity by agent, date or campaign and listen to available recordings.
Keep follow-ups on schedule
Working hours and time zones, scheduled requests and callback activities help the team pick up the next conversation at the right time.
Connect the rest of your workflow
CRM robots, an intake API and signed lifecycle webhooks connect call requests to your processes. Manage requests, cancellations and rescheduling.
Keep phones ready
QR pairing, device status and diagnostics help you manage connections. The Android app checks for updates and prompts users to install verified releases.
Android in your hand.
Bitrix24 in the loop.
We’ll walk through your portal, team routing and phone compatibility before your first rollout.
- Android 8.0+ and an active SIM
- Bitrix24 access with the required permissions
- Internet for notifications and CRM synchronisation
Evaluation download · Portal activation required.
Android may ask you to allow installation from this source.
A few things
to know.
Do we need a new telephone system?
Calls use your Android phone’s SIM and mobile operator. You need a supported Bitrix24 portal, connected Android phones and internet for CRM synchronisation and notifications. Your existing carrier charges still apply.
Does every Android phone support call recording?
No. Recording depends on the phone, its operating system and supported recorder. EMCsim associates recording files from a selected folder with calls and uploads them. We will help you check your devices during onboarding. Your agency is responsible for lawful recording and notifying participants.
Can our team start using EMCsim today?
Book a demonstration to discuss an early-access rollout. Public Bitrix24 Market availability is being prepared. The Android APK is available for evaluation, but calling workflows require an activated portal and configured service.
Are AI features already included?
AI features are planned; the current release focuses on calling, recording upload, routing and CRM workflows. We will publish availability and processing details before AI functionality is introduced.
How do Android updates work?
The app checks for new releases, verifies the downloaded package and offers an update. Android may ask you to approve installation. Use the official EMCsim download and keep the same application installed to receive compatible updates.
What if we use the earlier custom application?
The marketplace edition is a separate application with its own connection and Android package. Existing custom installations are not automatically migrated. Contact EMCsoft to plan the transition before changing a working setup.
Let’s talk about
your team’s calls.
Book a demo
Built around your Android phones
and Bitrix24 workflow.
